Legal

Callwell Privacy Policy

Last updated: April 25, 2026

Callwell ("the Company") is committed to maintaining robust privacy protections for its users. Our Privacy Policy is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

For purposes of this Agreement, "Site" refers to the Company's website, which can be accessed at callwell.us or through our mobile application. "Service" refers to the Company's services accessed via the Site, in which users can manage, track, and optimize professional communications and lead responses. The terms "we," "us," and "our" refer to Callwell. "You" refers to you, as a user of our Site or our Service.

By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy.

I. Information We Collect

We collect "Non-Personal Information" and "Personal Information."

  • Non-Personal Information: Includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information, referring/exit pages and URLs, platform types, preferences you submit, and number of clicks.
  • Personal Information: Includes your name, email address, phone number, and any professional contact details you submit to us through the registration process or while using the communication tools within the Service.

1. Information collected via Technology

To activate the Service, you must submit your email address. In an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the referring URL, the type of browser you use, the device type, and the time and date of access.

We track this information using cookies, or small text files which include an anonymous unique identifier. The Company may use cookies to:

  • Keep a record of user preferences and login sessions.
  • Analyze lead response times and communication efficiency.
  • Track aggregate usage patterns to improve UI/UX.

We use both persistent cookies (which remain until deleted) and session cookies (which expire when you close your browser).

2. Information you provide us by registering for an account

To become a subscriber, you will need to create a personal profile by registering with the Service and entering your email address, creating a username, and a password. By registering, you are authorizing us to collect, store, and use your information in accordance with this Privacy Policy.

3. Children's Privacy

The Site and the Service are not directed to anyone under the age of 13. The Site does not knowingly collect information from anyone under the age of 13. In the event we learn we have gathered personal information from anyone under 13 without verifiable parental consent, we will delete that information immediately.

II. How We Use and Share Information

Personal Information

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share your Personal Information with third parties for marketing purposes without your consent.

  • Vendors: We share Personal Information with vendors performing services for the Company (e.g., email servers, database management, and communication API providers). These vendors use your information only at our direction.
  • Communication: We use Personal Information to contact you regarding support, feedback, technical updates, and promotional offers.
  • Legal Requirements: We may share Personal Information if required by law, to enforce our Terms of Service, or to protect the safety and rights of our users or the public.

Non-Personal Information

We use Non-Personal Information to track trends and analyze use patterns on the Site. This Privacy Policy does not limit our use or disclosure of Non-Personal Information, and we reserve the right to share it with partners and advertisers at our discretion.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your Personal Information may be among the assets transferred. You acknowledge that such transfers may occur and that any acquirer may continue to process your information as set forth in this policy.

III. How We Protect Information

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your password, and we urge you to keep it confidential. We implement technological security measures including encryption, firewalls, and Secure Socket Layer (SSL) technology. However, no security system is impenetrable, and by using our Service, you acknowledge that you assume these risks.

IV. Your Rights Regarding the Use of Your Personal Information

You have the right at any time to prevent us from contacting you for marketing purposes. You can opt out of promotional communications by:

  • Following the unsubscribe instructions in any promotional email.
  • Adjusting your preferences in the "Settings" or "Profile" section of the Site.

Please note that we may continue to send you administrative emails, such as periodic updates to this Privacy Policy or billing notices.

VI. Changes to Our Privacy Policy

The Company reserves the right to change this policy at any time. We will notify you of significant changes by sending a notice to your primary email address or by placing a prominent notice on our Site. Significant changes will go into effect 30 days following notification. Non-material changes take effect immediately.

VII. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Email: hello@callwell.us

Have questions about your data?Contact our team →