Legal

Callwell Terms of Use

Effective as of April 25, 2026

Welcome to Callwell's Terms of Use agreement. For purposes of this agreement, "Site" refers to the Company's website, which can be accessed at callwell.us or through our mobile application. "Service" refers to the Company's services accessed via the Site, in which users can manage, track, and optimize professional communications and lead responses. The terms "we," "us," and "our" refer to Callwell. "You" refers to you, as a user of our Site or our Service.

The following Terms of Use apply when you view or use the Service on our website at callwell.us or through our mobile application (the "App").

Please review the following terms carefully. By accessing or using the Service, you signify your agreement to these Terms of Use. If you do not agree to be bound by these Terms of Use in their entirety, you may not access or use the Service.

Privacy Policy

The Company respects the privacy of its Service users. Please refer to the Company's Privacy Policy, which explains how we collect, use, and disclose information that pertains to your privacy. When you access or use the Service, you signify your agreement to the Privacy Policy as well as these Terms of Use.

About the Service

The Service allows you to streamline communication workflows, respond to inquiries, and manage client interactions efficiently.

Registration; Rules for User Conduct and Use of the Service

You need to be at least 18 years old and a resident of the United States to register for and use the Service. If you are a user who signs up for the Service, you will create a personalized account, which includes a unique username and a password. You agree to notify us immediately of any unauthorized use of your password and/or account. The Company will not be responsible for any liabilities, losses, or damages arising out of the unauthorized use of your member name, password, and/or account.

Use Restrictions

Your permission to use the Site is conditioned upon the following use, posting, and conduct restrictions: You agree that you will not, under any circumstances:

  • Access the Service for any reason other than professional or personal use as permitted by the normal functionality of the Service;
  • Collect or harvest any personal data of any user of the Site or the Service;
  • Use the Site or the Service for the solicitation of business outside the scope of the Service's intended professional utility;
  • Distribute any part or parts of the Site or the Service without our explicit written permission;
  • Use the Service for any unlawful purpose or for the promotion of illegal activities;
  • Attempt to, or harass, abuse, or harm another person or group;
  • Use another user's account without permission or intentionally allow another user to access your account;
  • Provide false or inaccurate information when registering an account;
  • Interfere or attempt to interfere with the proper functioning of the Service;
  • Make any automated use of the Site, the Service or the related systems, or take any action that we deem to impose an unreasonable load on our servers;
  • Bypass any robot exclusion headers or use any software to scrape, spider, or crawl the Service or harvest data;
  • Circumvent, disable, or otherwise interfere with any security-related features of the Service; or
  • Publish or link to malicious content of any sort intended to damage another user's browser or computer.

Posting and Conduct Restrictions

When you create your own account, you may provide communication data, text, or files ("User Content") to the Service. You are solely responsible for the User Content that you post, upload, link to, or otherwise make available via the Service. You agree that we are only acting as a passive conduit for your online distribution and publication of your User Content. The Company, however, reserves the right to remove any User Content from the Service at its sole discretion.

By transmitting and submitting any User Content while using the Service, you agree as follows:

  • You are solely responsible for your account and the activity that occurs while signed in;
  • You will not post information that is malicious, libelous, false, or inaccurate;
  • You will not post any information that is abusive, threatening, obscene, or otherwise offensive;
  • You retain all ownership rights in your User Content, but you grant to the Site a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, and perform that Content in connection with the provision of the Service;
  • You will not submit content that is copyrighted or subject to third-party proprietary rights unless you are the owner or have appropriate permission; and
  • You agree that we have the right to determine whether your User Content submissions are appropriate, remove any submissions, and terminate your account with or without notice.

You understand and agree that any liability, loss, or damage that occurs as a result of the use of any User Content is solely your responsibility. The Site does not pre-screen or monitor all User Content, but at our discretion, we may monitor and/or record your interactions with the Service.

Online Content Disclaimer

Opinions, advice, statements, or other information made available through the Service, but not directly by the Site, are those of their respective authors and should not necessarily be relied upon. We do not guarantee the accuracy, completeness, or usefulness of any information on the Site, nor do we endorse the reliability of any opinion or statement made by other parties. Under no circumstances will we be responsible for any loss or damage resulting from anyone's reliance on information or other content posted on the Service.

We reserve the right, but have no obligation, to monitor the materials posted in the public areas of the Service or to limit or deny a user's access if a user violates these Terms. The Company shall have the right to remove any material that, in its sole opinion, violates the law or this agreement. If you become aware of a misuse of our Service, please contact us at hello@callwell.us.

License Grant

By posting any User Content via the Service, you expressly grant to the Company a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, and distribute such User Content in connection with the Service.

Intellectual Property

You acknowledge that we and our licensors retain ownership of all intellectual property rights related to the Service, including copyrights and trademarks. We reserve all rights that are not expressly granted to you under these Terms of Use.

Email May Not Be Used to Provide Notice

Communications made through the Service's messaging system will not constitute legal notice to the Site or the Company in any situation where legal notice is required by contract or law.

User Consent to Receive Communications in Electronic Form

For contractual purposes, you: (a) consent to receive communications from us in an electronic form; and (b) agree that all Terms, notices, and disclosures provided electronically satisfy any legal requirement that such communications be in writing. We may also use your email to send updates and special offers. You may opt out by using the "Unsubscribe" link or contacting hello@callwell.us.

Warranty Disclaimer

The Service is provided "as is," without warranty of any kind. We expressly disclaim all warranties, whether express, implied or statutory, including without limitation any warranty of merchantability, fitness for a particular purpose, title, security, and accuracy. We make no representation that access to the Service will be uninterrupted or error free.

Limitation of Damages; Release

To the extent permitted by applicable law, in no event shall the Site, its affiliates, or employees be liable to you for any loss of profits, use, or data, or for any incidental, indirect, or consequential damages resulting from your use of the Service, whether based on warranty, contract, tort or any other legal theory.

If you have a dispute with one or more users, you release us from claims, demands and damages of every kind, known and unknown, arising out of such disputes. If you are a California resident, you waive California Civil Code §1542.

Modification of Terms of Use

We can amend these Terms of Use at any time. It is your responsibility to check the Site to view changes. Your continued use of the Service signifies your agreement to our revisions. We will endeavor to notify you of material changes by posting a notice on our homepage or via email.

General Terms

If any part of this agreement is found unenforceable, the remaining portions will remain in full force. Failure to enforce any provision is not a waiver. Any cause of action related to your relationship with the Company must commence within ONE year after the cause of action accrues; otherwise, it is permanently barred.

These Terms of Use are governed by the federal laws of the USA and the laws of the State of Delaware, without regard to conflict of law provisions. We may assign these Terms at any time. You may not assign your rights without our prior written consent.

You acknowledge that you have read these Terms of Use, understand them, and will be bound by them. You further acknowledge that these Terms together with the Privacy Policy represent the complete and exclusive statement of the agreement between us.

Questions about these terms?Contact our team →